Refund Policy

At FELRION, we value transparency and client satisfaction. This Refund Policy outlines the terms and conditions governing refunds for services and products offered through felrion.quest.

1. Eligibility for Refunds

Refunds may be granted when services have not been delivered as agreed or when a cancellation request meets the criteria outlined below. Proof of purchase and relevant transaction details are required for all refund considerations.

2. Refund Timeframe

Refund requests must be submitted within 14 calendar days from the original purchase date. Requests submitted beyond this timeframe may not be eligible unless required by applicable law.

3. Refund Process

To initiate a refund, please contact our support team with your order number, payment confirmation, and a detailed explanation of your request. Once received, we will review your submission and provide a decision within 5–7 business days.

Approved refunds will be processed using the original payment method. Processing times may vary depending on your financial institution.

4. Conditions

  • Services must not have been fully delivered or completed.
  • Refund requests must comply with the stated timeframe.
  • All submitted information must be accurate and verifiable.
  • Partial refunds may apply for partially rendered services.

5. Exceptions

Refunds will not be issued for completed services, customized solutions already delivered, or where misuse or violation of our Terms of Service has occurred. Special promotional offers may also carry specific non-refundable conditions.

6. Contact Information

For all refund inquiries, please contact:

Company Name: FELRION
Website: felrion.quest
Email: [email protected]
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (UTC)